Warranty Policy Terms & Conditions

Welcome to ProSolutions. We are dedicated to delivering the best possible experience to our clients. Please read our warranty terms and conditions carefully to understand your rights and coverage.

1. Warranty Commencement

• The warranty period officially begins from the date the customer receives the product.

2. Warranty Exclusions & Voiding Conditions

The warranty will be considered null and void under the following circumstances:

• Negligent Handling: Any damage or defects resulting from improper handling, including but not limited to, scratches or cuts from sharp objects, bending, high pressure, dropping, cracking, or breaking.
• Product Misuse: Any defects or damages resulting from the misuse of the product, including operating it in a manner that contradicts the official guidelines and user manuals provided by the manufacturer.
• Electrical Damage: Damage caused by power surges, electrical fluctuations, short circuits, or electrical burns.
• Unauthorized Alterations or Repairs: If the product is opened, modified, or repaired by any party other than our authorized service center, or if unauthorized spare parts are used. The warranty is also void if the serial number or warranty stickers are removed, altered, or tampered with.
• Environmental Damage: If the product is exposed to moisture, liquids, water, extreme thermal/environmental conditions, or rapid fluctuations in climate. This warranty does not cover damage caused by corrosion, oxidation, food or liquid spills, or exposure to chemical products.
• Operational Overloading & Storage: Damages resulting from general negligence, overloading equipment beyond its specified capacity, failure to comply with the operating manual instructions, or failure to adhere to correct storage guidelines.

3. Maintenance Agreement

• The ProSolutions Technical Maintenance Center reserves the right to open devices and perform necessary repairs without requiring prior approval or referral back to the customer.

4. Replacement and Return Process

A. Processing Timeframes

• Technical Inspection: Once the product is received at our company headquarters, our technical department will perform a thorough technical evaluation within 48 to 72 hours to confirm its condition and verify any manufacturing defects.
• Replacement Dispatch: Upon technical approval, the replacement product will be shipped to the customer within 3 to 5 business days (subject to stock availability). If the item is currently out of stock, the customer will be immediately notified of the estimated lead time required to source the product.

B. Steps to Initiate a Replacement/Return

To protect your rights and ensure a swift resolution, please follow these steps:

1. Submit a Request: Contact ProSolutions Customer Service via WhatsApp or Phone, or visit our company headquarters to open a “Replacement/Return Request” ticket.
2. Prepare the Product: Secure the product inside its original packaging with all original accessories included, and attach a copy of the original purchase invoice.
3. Product Delivery: You can deliver the product directly to our company headquarters for immediate intake and inspection.
4. Inspection & Decision: Once received, our technical team will inspect the unit against our warranty criteria. We will contact you to convey the results (either approval for replacement or a formal rejection stating the exact technical/legal reasons).
5. Resolution Delivery: You will receive the replacement item or a refund, depending on the agreed-upon resolution and item availability.