At ProSolutions, we are committed to delivering the best possible experience to our clients, which includes safeguarding your privacy and protecting your personal and corporate data. This Privacy Policy outlines how we collect, use, process, and protect your information when you visit our website, purchase our technology products, or use our professional IT services.

By using our platform, you acknowledge and agree to the practices described in this policy, which operates in strict compliance with the Egyptian Personal Data Protection Law No. 151 of 2020.

1. Information We Collect

We collect information to provide better services, process your orders efficiently, and secure our infrastructure. We gather two types of information:

A. Personal & Corporate Identity Information

• Contact Details: Name, email address, phone number, and physical/delivery address.
• Corporate Details: Company name, commercial registration number (CR), tax card number (for B2B invoicing), and job title.
• Account Credentials: Usernames, passwords, and security questions used to manage your account on our website.

B. Transaction & Payment Information

• Order History: Details of the servers, Cisco networking equipment, or IT services you purchase.
• Payment Data: While we do not store full credit card numbers on our servers, we collect billing details and transaction tokens processed through our secure, certified Egyptian payment gateways.

C. Technical & Usage Information

• Device Data: IP address, browser type, operating system, and device identifiers.
• Navigational Data: Pages viewed, time spent on our site, links clicked, and search queries within our store.

2. How We Use Your Data

ProSolutions processes your data under clear lawful grounds, primarily to fulfill contracts and comply with legal obligations, including:

• Order Fulfillment: Processing transactions, verifying corporate tax details, and arranging delivery via logistics partners.
• Customer & Technical Support: Managing warranty requests, technical support tickets, and communication regarding order updates.
• Security & Fraud Prevention: Monitoring for unauthorized access, protecting our e-commerce infrastructure, and preventing fraudulent transactions in accordance with Egyptian Cybercrime Law.
• Marketing Communications: Sending product updates, specialized enterprise IT offers, and newsletters—only if you have explicitly opted in to receive them.

3. Data Sharing and Third-Party Disclosures

We respect your data and never sell, rent, or trade your information to third-party marketing companies. We only share data with trusted service providers necessary to complete our business operations:

• Logistics & Delivery Partners: To safely deliver hardware and enterprise equipment to your specified location.
• Payment Processors: To securely process online banking, credit card, and mobile wallet transactions.
• Legal Obligations: If required by Egyptian judicial authorities, law enforcement, or the National Telecom Regulatory Authority (NTRA) to comply with statutory legal frameworks.

4. Data Retention & Security

• Security Measures: We implement robust administrative, technical, and physical security protocols (including SSL/HTTPS encryption) to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
• Retention Period: We retain your personal and transaction data only for as long as necessary to fulfill the purposes outlined in this policy, comply with national tax audit requirements, or resolve potential warranty disputes.

5. Your Rights Under Egyptian Law

In accordance with the Egyptian Personal Data Protection Law No. 151 of 2020, you possess specific rights regarding your personal data. You may exercise these rights at any time by contacting us:

• Right to Access: You can request a copy of the personal data we hold about you or your organization.
• Right to Rectification: You have the right to correct inaccurate, outdated, or incomplete data.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your account and personal data, provided it does not conflict with active commercial contracts, ongoing warranties, or tax compliance laws.
• Right to Withdraw Consent: You can opt-out of marketing communications or withdraw your consent for data processing at any time.

6. Cookies Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your shopping cart items, and analyze traffic. You can modify your browser settings to refuse cookies; however, doing so may limit your ability to use certain features of our WooCommerce platform.

7. Updates to This Privacy Policy

ProSolutions reserves the right to amend this Privacy Policy as needed to reflect operational changes or updates in Egyptian legal regulations. Any modifications will be posted directly on this page with an updated revision date.